Refund policy

We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return. Our return policy is contingent that the products were either received (a) in poor condition (b) different that ordered (c) not shipped to the post office within the time period stipulated in our Shipping Policy.

To be eligible for consideration of a discount, partial refund, full refund, or exchange, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You will also need the receipt or proof of purchase. 

Please note that once a product has been worn or used in anyway, you will not be eligible for a discount, partial refund, full refund, or exchange.

To request a discount, partial refund, full refund, or exchange, you can contact us at info@guava.ky. If we accept your request, you will receive your respective renumeration, as well as instructions on how and where to send your products. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
All of Guava's products are non-returnable/refundable as they are all made-to-order and exceptions will only be made where the conditions above are true.

International Shipments

Due to the cost and time of international shipments, photos of the products will be taken before hand and sent via email to the customer to ensure satisfaction before its journey.

Discounts, partial refunds, full refunds, or exchanges are possible, but are contingent that the products were either received (a) in poor condition (b) different that ordered (c) not sent to a courier within the time period stipulated in our Shipping Policy.

To be eligible for consideration of a discount, partial refund, full refund, or exchange, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You will also need the receipt or proof of purchase. 

To request a discount, partial refund, full refund, or exchange, you can contact us at info@guava.ky. If we accept your request, you will receive your respective renumeration, as well as instructions on how and where to send your products. Items sent back to us without first requesting a return will not be accepted.

For any questions, please contact us at info@guava.ky, we would be more than happy to help.